How do I recover or reset my password?
How do I recover or reset my password?
You forgot your password? No problem! We offer you the following options to request access data for your account:
1. Password request by e-mail:
Please use the "Forgot password" function under "Password?" on our site. Please enter your @eclipso email address in the field below. We will send you a link with further instructions to your alternative e-mail address stored in your account.
2. Password request via SMS:
If you have stored a mobile phone number, you can also request your new password via SMS.
3. I have neither a mobile phone number nor an alternative e-mail address, what can I do?
If you have not entered a mobile phone number and/or an alternative e-mail address, identification is necessary.
4. I don't know whether or which alternative email address I have stored in my account
If you have currently forgotten whether or which alternative email address you have stored in your account, identification is also necessary .
Please send us the following information:
- Prename and surnames
- Date of birth
- Address
- Alternative e-mail address or mobile phone number.
- Copy of a valid, official ID document (identity card or passport - front and back).
- An alternative email address that we may send with the instructions.
Important: Please send us proof that you have used the account yourself for the above information. This can be e.g. the header of an e-mail with date or other important information which is only known to you.
4. Password request by post or fax:
- Please send us a valid copy of your ID (identity card or passport) and, if possible, the data you used to register (username, address, first and last name, possibly your mobile phone number)
- We charge a fee of EUR 5.00 for processing. Please transfer the fee to our bankaccount in advance:
IBAN: DE76760501010005281480
BIC: SSKNDE77XXX
Recipient: eclipso.net
Sparkasse Nürnberg
Please enter your e-mail address or customer number as reference.
- After receipt of the processing fee and the letter, we will send you your access data by post.
- The processing fee is due for any changes to your user data that you want us to change on your behalf.
If a change to the user data is necessary, e.g. due to a change of residence, the user can edit and adapt this themselves in the customer area.
Please send us your request with your @eclipso e-mail address by mail, e-mail or fax to the following address:
eclipso.net
Service Team
Fax: +49 (0)921 / 99 007 109
E-Mail: support [at] eclipso.net
Grubstr. 9b
95445 Bayreuth
Alternatively you can use our ticket system.